This Is Service Design Doing: Applying Service Design Thinking in the Real World
Description
Publisher O'Reilly Media; 1st edition (1 Aug. 2016) Paperback 400 pages Dimensions 18.42 x 2.54 x 22.86 cm Language English Book Type Paperback ISBN-10 1491927186 ISBN-13 978-1491927182 How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You’ll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization.
Service design requires a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You’ll be able to focus on your customers and iteratively improve their experience.
Move from theory to practice and build sustainable business success.
ABOUT US
We offer the best prices around on high quality products. Our E-store is offering electronics, toys, sporting apparel, clothing, tools, general home, garden items and many more. Contact ASAP if your item isn't arrived on estimated date.
FAST & TRACKED SHIPPING
All Items are Sent Tracked even if its for £1, If you want tracking information leave a message or it will be added to the order details if needed.
We are always working hard to ensure your package arrives as soon as possible. Please understand that some factors like weather, high postal traffic, and the performance of shipping companies are outside of our control.
We Ship within 1 business days of payment, usually it delivers in 2-3 Working Day.
We do not accept P.O. Boxes. Please provide a full address with contact no.
We Ship to UK Mainland Only.RETURNS
We offer a 30-Day Return Policy on items which you are not completely satisfied with. You have the option for a full-refund or an exchange of the item. If you want a Free return just message us we will provide you a postage label for return with full refund.
